Sun Direct DTH

After reading reviews after reviews about different DTH services (Tatasky, AirTel, DishTV and Sun Direct) and comparing which one is better, I finally chose Sun Direct. Now don't say that I made a wrong decision. Lemme justify my decision.

Pros:

1) Being in the southern part of the country, majority of the channels I would subscribe would be the regional ones. Since SUN Direct originates from the southern part, they can cater to the needs of the southerners in a better way.

2) On comparing with the first time fee (includes installation, cost of STB and free subscrption), Sun Direct offered 5 months free subscription to an amount almost touching the rates of other service providers.

Cons:

1) On reading numerous reviews, the first black mark I came across against Sun Direct is their poor customer service. It is because of the estimated time the IVRS provides - sometimes it is more than 20 minutes just to speak to a service personnel either for an enquiry or a recharge/addon. However, when I started experimenting it, I found their 1800 number is quicker. Also, there were numerous complaints about their web site not loading properly. Also, they do not have an option to recharge thru Credit/Debit card. So you need to purchase the recharge coupon from its retail outlet and end up waiting on the call to its customer service. So why I did chose in spite of these many after sales-service complaints? Its because the recharge, add-on packages and checking balance options are available thru the SMS option which is better and faster than their customer service.

2) Yes, few of their channels like Star Cricket, Ten Sports, etc. lack the quality where you can experience shadowing of images on screen but it is tolerable when the service comes cheaper.

To conclude, if you are from the southern part, better opt for Sun Direct. Remember, every thing in this world has its own pros and cons. Better way would be to know how to overcome it than regretting for it.